Terms of use

Company

Why Not Limited, trading as ClaimSnappy

Number

NI674282

Office

Unit 210-212 Lisburn Enterprise Centre, 6 Enterprise Crescent, Lisburn, Northern Ireland, BT28 2BP

Contact

privacy@claimsnappy.app

“You” means the individual who creates an account, and — if you buy seats or run a business desk — the organisation you represent. If you invite someone, you confirm you can bind that organisation.

ClaimSnappy lets you photograph receipts, log HMRC mileage (including a live GPS trip), keep a ledger, fill an employer form, and email a claim to an accounts address you choose.

The website and the iOS app are the same product. The iOS app signs you in or joins a team, then you file claims in either. Solo and Team are paid on the website, by card through Stripe. The phone does not sell a plan. A desk already billed through the App Store stays with Apple until it is cancelled. A desk pays one way, not both.

We may change features. We will not use a change to take away a paid month you already bought without a refund or a credit of equal value, unless the law requires us to stop offering that feature.

You must be 18 or over. You must give a true name and an email you control. You are responsible for the devices signed in as you. Tell us if you think the account is compromised.

Create an account on the website. Do not share a login.

Every new Solo or Team desk starts with a free 30-day trial. No card is needed and nothing is charged unless you choose a plan. If the trial ends without a plan, the desk becomes read-only: you keep everything and can view and download it, but you cannot add receipts, trips, claims or people until a plan starts. One trial per desk, and one Team trial per person.

Solo is £5 a month, or £50 a year (two months free). It is one person: unlimited receipts, mileage, your company form, and claims. It does not include accounting exports.

Team is £25 a month, or £250 a year (two months free), with 6 people included. Another person is £4 a month on a monthly plan, or £40 a year on a yearly plan. The manager pays. Invites stop when the people on the desk, including pending invites, reach the places paid for.

Accountant is free. An accountant can receive and manage client expenses, including accounting exports. Limits sit on the business, not on the accountant.

A desk that already paid an older Solo price, or per seat, keeps that price until it is cancelled or moved. Those are the published prices, or the amount Stripe or Apple shows at checkout if we have changed them. Why Not Limited is not registered for VAT, so these prices are the full amount and VAT is not added. If that changes, we will say so before a renewal. Apple may charge in the store currency for your Apple ID.

Fees are billed in advance until you cancel. Solo and Team renew each month, or each year if you chose the year. Extra people renew on that same cycle. On the website that is Stripe Checkout and the billing portal. A desk already on an older Solo price through the iPhone stays an auto-renewable Apple subscription until you cancel it. A desk already billed through the App Store for a fixed seat count stays with Apple. A desk already on an older Business or Business+ price keeps that price until it is cancelled.

Cancel a Stripe plan in Settings → Billing, or in the Stripe portal. Cancel an Apple plan in Settings → your name → Subscriptions. The phone does not sell a plan. Cancellation stops the next renewal. We do not refund the current month unless the law says we must, Apple’s refund rules apply, or we agree in writing.

If you bought seats as a consumer (not for a trade), the Consumer Contracts Regulations 2013 give you 14 days to cancel a distance contract. If you asked us to start the subscription during that period, you pay for the days used. Write to support@claimsnappy.app to use that right.

A failed payment can close paid features until a payment goes through. We may convert a desk back to personal rules (no further invites) if seats lapse.

You keep the receipts, trips, forms, and claims you add. You grant us a licence to host, display, transmit, and process them only to run the service, including emailing a claim to the address you choose.

We send a photo of a receipt to OpenAI so the figures can be read, and we send a claim form the same way when you ask us to fill it in. OpenAI does not use those files for training. That is part of this contract. Turn it off in Settings → You and type the figures in yourself.

You confirm you are allowed to store and send what you upload. Do not add someone else’s private documents, special-category data you should not share, or material that is illegal to possess.

A claim you send leaves our control once the recipient’s mail server accepts it. We cannot unsay that email.

On a business desk you appoint Why Not Limited as processor of the organisation’s expense records. We keep those files for six years from the record date unless you set a different period in Settings. Deleting a member’s account removes their login; it does not wipe the organisation’s archive before that date.

Do not:

• break the law, or file a claim you know is false;
• probe, scrape, or overload the service except as allowed by a written security test we agreed;
• open payment or create an account for someone else without authority;
• resell the service or use it to build a competing capture tool from our output;
• upload malware, or content that is hateful or pornographic.

We may suspend or delete an account that breaks this section.

You are responsible for the accuracy of every receipt, mile, rate, and claim you submit to an employer, accountant, or HMRC.

Reading a receipt, finding the boxes on an employer's form, and laying a claim onto that form are all done by AI. AI gets things wrong, including in ways that look right — a misread total, a value in the wrong column. Every figure it produces is a suggestion for you to check, not a result you can rely on.

These, and HMRC mileage rates, are helpers. They are not tax advice, legal advice, or a guarantee that a claim will be accepted. Check the figures before you file.

Our privacy notice is part of this contract. It names who is controller (you, on a business desk; Why Not Limited, on a personal desk), the processors (Clerk, Stripe, Apple, OpenAI, Railway, Resend, Google Maps, and the other map services), and how to export or delete your data.

The app needs the camera and photo library for a still receipt photo, and Always location for a live trip. We do not use the microphone. Without Always, live tracking stays off. We explain Always in the app before Apple’s permission sheet.

You can stop a trip in the app. Apple’s rules on account deletion are met by Settings → You → Delete account. Deleting the account cancels a plan paid on the website. An Apple seat subscription continues until you cancel it with Apple; deleting the ClaimSnappy account does not cancel it for you.

We aim to keep the service up. We do not promise uninterrupted access. Hosting, Clerk, Stripe, OpenAI, or a map service can fail. Keep the paper copy of any receipt you cannot afford to lose.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability the law says we cannot limit.

If you use the service as a consumer, your statutory rights under the Consumer Rights Act 2015 stay intact. Digital content must be as described, fit for purpose, and of satisfactory quality.

If you use the service in the course of a business, then — subject to the first paragraph of this section — we are not liable for lost profit, lost data, or indirect loss, and our total liability in any twelve months is limited to the fees you paid us in those twelve months (or £50 if you paid nothing).

The service is otherwise provided as-is.

You may stop at any time: cancel seats with Stripe or Apple, then delete the account. We may end the contract if you breach these terms and do not fix a remediable breach within 14 days of notice, or immediately for a serious breach (fraud, illegal content, unpaid seats after reminder).

Sections that naturally survive (fees owed, liability, law) stay in force.

We may update these terms. The new version applies from the date on this page. If a change is material and you have a paid seat, we will keep the old terms in force until the end of the current billing month unless you agree sooner, or the change is required by law.

These terms are governed by the law of Northern Ireland. Disputes go to the courts of Northern Ireland, except that a consumer may also bring a claim in the UK court of their home nation.

Try support@claimsnappy.app first. If we cannot settle, you may use the courts. This does not block a complaint to the ICO about privacy.

Why Not Limited (NI674282)
Unit 210-212 Lisburn Enterprise Centre, 6 Enterprise Crescent, Lisburn, Northern Ireland, BT28 2BP
Help with your account: support@claimsnappy.app
Privacy and legal: privacy@claimsnappy.app